What's Inside This Guide
This guide is designed for procurement directors, IT managers, and HR leaders responsible for Microsoft 365 deployments to non-desk workers. It covers everything you need to deploy the right licensing stack at the right cost — backed by 500+ enterprise engagements across retail, manufacturing, logistics, and healthcare.
Guide Contents — 6 Chapters
- Chapter 1: Microsoft Frontline Licensing Architecture — F1, F3, E3, and Teams Essentials mapped
- Chapter 2: F1 vs F3 Decision Framework — the exact criteria for correct SKU assignment by role
- Chapter 3: Kiosk and Shared Device Architecture — Shared Device Mode, Intune configuration, licence counting
- Chapter 4: Frontline Features and Add-Ons — what's free vs what costs extra (Viva, Power Platform)
- Chapter 5: Cost Modelling — real enterprise scenarios with savings calculations
- Chapter 6: EA Negotiation Tactics — 5 levers for reducing frontline licensing costs by 25–45%
Enterprises with 1,000+ frontline workers who are currently on E3 or F3 when F1 is correct are overpaying by an average of $1.2M–$3.8M per year. This guide gives you the framework to identify and recapture that spend.
Who this guide is for: IT directors and managers responsible for M365 deployment, procurement and vendor management teams preparing for EA renewal, HR and operations leaders defining workforce segmentation, and CFOs validating Microsoft licensing spend against budget.
Read the full online version at Frontline Worker Licensing Guide, or complete the form to receive the PDF version formatted for sharing with your team.
Download Free Guide
Complete the form below to receive the Microsoft Frontline Worker Licensing Guide PDF.